What is Ex2's refund policy?
Ex2 offers a 30-day money-back or money-back guarantee to new customers when purchasing a hosting plan. The Ex2 Refund Policy, included in the Terms of Use, specifies which items are refundable or non-refundable.
If you wish to be reimbursed for a hosting service, you must first make a cancellation request of your service.
Then, contact the Ex2 team to make them claim your refund. A quick calculation will then be done and the amount due to you will be refunded within 7 days.
Please note that the bank fees associated with the transaction will not be refunded, as will the cost of registering the domain name. If you have received a free domain name by choosing a subscription of one year or more, its price will be deducted from the refunded amount.
This is because a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation, as specified in the terms of use.
Ex2 Refund Policy
If you wish to be reimbursed for a hosting service, you must first make a cancellation request of your service.
Then, contact the Ex2 team to make them claim your refund. A quick calculation will then be done and the amount due to you will be refunded within 7 days.
Please note that the bank fees associated with the transaction will not be refunded, as will the cost of registering the domain name. If you have received a free domain name by choosing a subscription of one year or more, its price will be deducted from the refunded amount.
This is because a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation, as specified in the terms of use.
Updated on: 26/04/2023
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