Question 1

How to log in to my cPanel account?

Accepted Answer

Ex2 gives you access to two methods to access the control panel associated with your hosting account.

Connect to cPanel via the customer area

To get started, log in to your Ex2 account to access the Ex2.com customer space.

On the home page of the customer area, click My Services to access your accommodation.

You will then be redirected to the My Products & Services page, where you can see your Ex2 hosting plans.

Select the hosting plan you want to access to the cPanel account.

You will then see a new window. To the right of it, you will see a menu. In the Actions section, click the Connect to cPanel option.

You will then be redirected to your cPanel control panel.

Connect to cPanel via a direct connection URL

If you don’t want to use the Ex2 client space every time you want to access cPanel, you can use the connection URL directly.

To do this, you must use https://cpanel.yourdomain.com or https://yourdomain.com:2083.

You will then see a login page to your cPanel Ex2.

![](https://storage.crisp.chat/users/helpdesk/website/52421894134f0400/ex

Question 2

How to set up an SSL security protocol and a dedicated IP address?

Accepted Answer

The SSL or "Secure Socket Layer" protocol protects your website by encrypting the information that is exchanged between Ex2's servers and the internet browser of the user of your website. For example, the SSL protocol offers you all the security you need for your online store. In addition, the SSL protocol signals its activation by displaying a small icon which takes the form of a padlock and which will be visible in all browsers. Internet users are therefore able to very easily verify that they are on a secure site.

If you want to use SSL on your website, all you need is two things, a unique IP address and SSL certificate.

1) Obtain a dedicated IP address

A unique IP address is a numeric address that will be assigned only to your website. If you are on shared hosting and have not previously purchased a unique IP address, the IP address you currently have is shared with other users who are using the same Ex2 server as your website. Unfortunately, a shared IP address does not allow SSL protection to be implemented.

To obtain a dedicated IP address, simply order it in your ex2 customer area at this address: www.ex2.com/clients

Click on "Services".
Then click on the domain you want to add a dedicated IP address.

Question 3

How to access the WordPress admin account?

Accepted Answer

WordPress is a CMS software with an easy to access admin account and a simple to manage blog system. In order to access your WordPress account, you need to follow these instructions:

1. Open http://example.com/wp-admin (Replace example.com with your domain name) in your browser.

2. Enter your WordPress username and password in the login fields an click on Login.

3. WordPress will redirect you to the WordPress Admin Dashboard.

Question 4

How to enable/disable Divi Safe Mode?

Accepted Answer

Here’s how to enable/disable Divi Safe Mode.

Q: How to enable/disable Divi Safe Mode?

<h1 id="hereshowtoenabledisabledivisafemode">Here’s how to enable/disable Divi Safe Mode.</h1> <ol> <li><a href="https://help.ex2.com/en/article/how-to-access-the-wordpress-admin-account-17gaz1d/?bust=1676395591170">Log in to your wordpress admin space</a>. (www.yourdomain.com/wp-admin)</li> <li>In your Wordpress Dashboard, click the Divi extension.</li> <li>Make sure you are in the Support Center option. <img src="https://www.ex2.com/clients/index.php?rp=/images/kb/613_Capture-decran-le-2021-07-01-a-15.50.47.png" alt="" /></li> <li>Scroll to Safe Mode.</li> <li>You can toggle the button to enable/disable Safe Mode.</li> </ol> Congratulations, now you can enable/disable Divi Safe Mode.

Congratulations, now you can enable/disable Divi Safe Mode.

Question 5

How do I log in to my Ex2 account?

Accepted Answer

Here are the steps to access your Ex2 account

To access your Ex2 account, you must first visit the EX2 website.

On the right side of the menu at the top of the home page, click the LOGIN button.

You will then be redirected to the login page.

There are two ways you can then log into your account.

*You can first enter your email address and password and click Login.

If your Ex2 account is linked to your social media accounts, you can log in via them by clicking on the button of your choice.

Regardless of the method chosen, the site will check the validity of the information. You will then be redirected to the customer area of your Ex2 account.

Question 6

What is the PHP memory limit of Ex2 hostings?

Accepted Answer

Some Ex2 hosting plans include a predefined PHP memory limit. Shared Hosting, Wordpress, Divi, CMS, E-commerce and green. In all these cases, the memory limit is set at 1024 MB.

Note that accommodations VPS, resellers and dedicated servers may have different limits.

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