Question 1

What is the PHP memory limit of Ex2 hostings?

Accepted Answer

Some Ex2 hosting plans include a predefined PHP memory limit. Shared Hosting, Wordpress, Divi, CMS, E-commerce and green. In all these cases, the memory limit is set at 1024 MB.

Note that accommodations VPS, resellers and dedicated servers may have different limits.

Question 2

How to set up an SSL security protocol and a dedicated IP address?

Accepted Answer

The SSL or "Secure Socket Layer" protocol protects your website by encrypting the information that is exchanged between Ex2's servers and the internet browser of the user of your website. For example, the SSL protocol offers you all the security you need for your online store. In addition, the SSL protocol signals its activation by displaying a small icon which takes the form of a padlock and which will be visible in all browsers. Internet users are therefore able to very easily verify that they are on a secure site.

If you want to use SSL on your website, all you need is two things, a unique IP address and SSL certificate.

1) Obtain a dedicated IP address

A unique IP address is a numeric address that will be assigned only to your website. If you are on shared hosting and have not previously purchased a unique IP address, the IP address you currently have is shared with other users who are using the same Ex2 server as your website. Unfortunately, a shared IP address does not allow SSL protection to be implemented.

To obtain a dedicated IP address, simply order it in your ex2 customer area at this address: www.ex2.com/clients

Click on "Services".
Then click on the domain you want to add a dedicated IP address.

Question 3

How do I log in to my Ex2 account?

Accepted Answer

Here are the steps to access your Ex2 account

To access your Ex2 account, you must first visit the EX2 website.

On the right side of the menu at the top of the home page, click the LOGIN button.

You will then be redirected to the login page.

There are two ways you can then log into your account.

*You can first enter your email address and password and click Login.

If your Ex2 account is linked to your social media accounts, you can log in via them by clicking on the button of your choice.

Regardless of the method chosen, the site will check the validity of the information. You will then be redirected to the customer area of your Ex2 account.

Question 4

How to check if your domain is using Cloudflare?

Accepted Answer

Here are the steps to check the Cloudflare status on your domain:

1. Head on https://dash.cloudflare.com/login.

Here are the steps to activate Cloudflare on your domain:

1. Head on https://dash.cloudflare.com/login.

2. Log in or if you don't have a Cloudflare account, you can follow this tutorial to create one for free.

3. Click on the Home section and you should find Active beside your domain name.

Note: If your domain is not present or the Active mention is not present, refer to this tutorial in order to activate Cloudflare.

Question 5

Where can I verify the status of a transfer?

Accepted Answer

Here's how to verify the status of a transfer

To check what is current domain name transfer status please click on "Domains" menu from the top of your client area.

Then search for the domain name and on the right side, you will see transfer status.

Question 6

How to change the language of the Wordpress dashboard?

Accepted Answer

Wordpress is an extremely popular CMS worldwide. To be accessible to all, it has been fully translated into more than 63 different languages. You can easily change the language of your dashboard and website.

Connect to your WordPress Admin Dashboard.
From the dashboard menu, access the section Settings → General.

In the general settings, scroll down to the Site Language line and open the drop-down menu.

From the list of available languages, select the one you want to use.

Scroll down to the bottom of the page and click the Save Changes button.

The change will take effect instantly and your dashboard will change language.

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