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How to contact Ex2 Technical Support?

Need assistance and want to reach an Ex2 technician? There are two simple ways to get help 24 hours a day, 7 days a week.

Live chat customer support

If you wish to join the Ex2 team throught direct chat, this is possible from any page of our website or the customer area.

Simply click on the chat bubble that appears in the bottom right corner of your screen.

You will then see a chat window open. At the top of it, you will see the Ex2 employees available to answer you.

Simply write your message at the bottom of the window. One of our employees will be happy to answer you in the minutes that follow.

Note that since Ex2 is based in Quebec, some of our employees may answer in French, but the vast majority of them can also help you in English if desired.

Customer support through the digital ticket system

If you have a more complex query and wish to transmit a large amount of information, including screenshots, it is best to use the digital ticket system.

In the Message section, you can describe your problem or request in detail and describe what you expect as assistance.

If you want to attach screenshots to simply illustrate your situation, you can add them in the Attachments section.

Once you have entered all the desired information, click the Submit button.

Our technical support team will then take into account your request and your needs. Our technicians will execute if possible or contact you if necessary for the future.

Updated on: 22/03/2023

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