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How to take a screenshot?

You may be asked for a screenshot during a conversation with Ex2 technical support staff. In this case, the saying "a picture is worth a thousand words" takes its full meaning.

By simply sharing an image of what is displayed on your screen, you can often avoid having to explain everything in detail and answer additional questions. All the necessary information can often be transmitted in one or two screenshots.

It is therefore recommended to take one or two screenshots and paste them (CTRL+V) into the message when you make a support request. This often allows our technicians to easily and quickly understand the nature of your request.

What is a screenshot?

A screenshot is equivalent to a photo taken by a user of a computer, a mobile device, using that device. It saves all visible elements displayed on the screen.

The image is stored as a graphic file (png, jpg, etc.). Screenshots can be taken using various programs or keyboard shortcuts.

Take a screenshot using PRT SC

The keyboards of most modern PCs include a key specifically designed to perform screenshots. This is usually identified as PRT SC (print screen), and often placed to the right of the F12 key at the top of the keyboard.

Pressing this key captures the image currently displayed on your screen. You can paste it where you want, or save it to your hard drive.

If you want the file to be saved to your hard drive in the screenshot directory, press the Windows (⊞) + PRT SC key. The file will then automatically save.

If your keyboard does not include this key, don’t worry. All operating systems have simple methods for taking screenshots.

Take a screenshot on Windows

If your PC is running on Windows (7 or later), the OS includes a simple keyboard shortcut to take a screenshot. Simply press three keys simultaneously, the Windows (⊞) + SHIFT + S key.

If your keyboard does not include a Windows key, you can get the equivalent using CTRL + ESC. The screenshot becomes 4 keys: CTRL + ESC + SHIFT + S.

Take a screenshot on Mac

On MacOS, a screenshot can be triggered in two ways. First, simply press Command + Shift + 5, or navigate to Launchpad > Other > Screenshot.

Take a screenshot on Linux

If you are using Linux and do not have a screenshot key on your keyboard, you will need to use the Gnome application. This can be found in the Accessories section of the Applications menu.

Unlike previous methods, Gnome does not make instant captures. The application must be configured and lets you set a deadline to get to the content you want to capture.

Updated on: 22/03/2023

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