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What is Ex2's refund policy?

Ex2 offers a 30-day money-back or money-back guarantee to new customers when purchasing a hosting plan. The Ex2 Refund Policy, included in the Terms of Use, specifies which items are refundable or non-refundable.

Ex2 Refund Policy

If you wish to be reimbursed for a hosting service, you must first make a cancellation request of your service.

Then, contact the Ex2 team to make them claim your refund. A quick calculation will then be done and the amount due to you will be refunded within 7 days.

Please note that the bank fees associated with the transaction will not be refunded, as will the cost of registering the domain name. If you have received a free domain name by choosing a subscription of one year or more, its price will be deducted from the refunded amount.

This is because a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation, as specified in the terms of use.

Updated on: 26/04/2023

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