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How to send support request ticket to Ex2?

The Ex2 technical support service is available 24 hours a day, 7 days a week via live chat or digital ticket.

The easiest and fastest way to contact our technicians is to use live chat. It is accessible in the lower right corner of your screen, from any page or section of the Ex2 site.

If you have a more complex problem or prefer just using the ticket system, you can do it very easily. At any time of day or night.

The steps to send support ticket to Ex2

To send a digital ticket, you should ideally connect to your Ex2 client area.

In the Support section of the Customer Space menu, select Open Request

If you have a problem accessing your Ex2 account, you can also send a ticket from Ex2 site. Simply open the Support menu in the top right corner and select Open Request.

In both cases, you will then be asked to choose the help desk where to send your message.

You will then be redirected to the digital ticket system. You will first need to enter some information related to your application.

If you are logged into your Ex2 account, some of the boxes should already be filled in. However, you will need to identify the Ex2 service involved in your request, and the priority level (how urgent is the problem).

You must then write your request for assistance itself. Include a specific descriptive title, summarizing your request as best you can.

Also pay attention to the content of your message. Try to be as clear and precise as possible in your explanations. And of course, politeness and respect are always in order.

To help explain some of the issues, you are prompted to take one or more screenshots to attach to your ticket.

Once you have inserted all the necessary content, click on the Send button to make us browse your query.

Our team will then take your request into account and will endeavour to respond as soon as possible.

Updated on: 03/05/2023

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