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How to reset a cPanel account?

You can reset your cPanel account to its original state, so you can start from scratch. To do this, you must follow these steps:

Steps to reset your cPanel account

1. Create a backup

There is always a chance that a problem occurs and you need to recover all your files. So, the first step before starting the reset is to create a backup of your existing account.

Your Ex2 hosting plan includes daily backups so you can download the latest version of your site. To do this, click on the JetBackup tool in the Files section.

Then select the Full Backups section.

Go to the most recent backup and click the Generate Download button to the right of it,

Confirm the order by clicking the Add to queue button.

You should then see a message announcing the success of the request and the creation of the download file.

Wait until the process is complete. You will see new buttons to the right of the backup. Click Download to download the backup to your computer.

Now that you have a copy of your account, you can safely continue resetting cPanel.

2. Remove all your companion, parked, and subdomain domains

To begin, click Domains in the Domains section.

Click the Manage button next to all your companion, parked, and subdomain domains.

Go to the bottom of the management window and click the Remove the Domain button.

3. Delete all your files

File deletion can be easily accomplished using the File Manager in cPanel:

To do this, click on the File Manager in the Files section.

Go to home folders, then public_html. In the home folder, you will see all the folders in your cPanel account, including the public_html folder, which is the root folder of the main domain. You must delete the contents of this folder to reset your account.

Go to the directory and click the Select All button on the menu bar.

Once selected, click the Delete button. Please note that you need to confirm the notification in order to delete unnecessary files and folders rather than move them to Recycle Bin.

4. Delete all your email accounts

It is quite possible that you reset cPanel because of problems related to your site, not affecting your email accounts.

It is therefore not necessary to delete your e-mail addresses. However, if you want to delete them from your cPanel account, here’s how to do it:

Click on the Email Accounts menu in the E-mail section.

Click the Manage button next to your accounts.

You must then click the Delete Email Account button.

5. Delete all FTP accounts

To completely reset cPanel, you must also delete FTP accounts. To do this, go to the Files section and click FTP Accounts.

Then click the Delete button next to each of your FTP accounts.

6. Delete all your databases and associated users

You must finally delete your databases. To do this, click the MySQL Databases icon in the Databases section.

Choose the Delete option next to all your databases.

Then scroll to the bottom to display all the users in your database. Click the Delete button next to all your users to delete them.

This is all you need to do to reset your control panel. Your cPanel account is now as it was when you activated it.

If you prefer, you can also contact the Ex" team via our chat or digital ticket to request that your cPanel account be reset to its default state.

Updated on: 17/04/2023

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