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How do I get a refund from Ex2?

If you purchased a new web hosting service less than 30 days ago, the Ex2 "satisfied or money back" guarantee can help you get your money back.

Geting a Service Refund from Ex2

If you wish to obtain a refund for a hosting service, you must first make a cancellation request of your service.

Then, contact our team to make them claim your refund. A quick calculation will then be done and the amount owed will be refunded.

It should be noted that the banking fees associated with the transaction are non-refundable, as well as the cost of registering the domain name.

If you have received a free domain name by subscribing for one year or more, its price will be deducted from the amount you get.

This is due to the fact that a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation.

Updated on: 28/02/2023

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