> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ex2.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why doesn't my domain work with www.  ?

# Here's why your domain doesn't work with www. 

If you can access your website using your domain **without** "www." but **with** "www." it won't load, most likely you need to check your [DNS](https://help.ex2.com/en/article/what-is-the-domain-name-system-or-dns-oen40o/?bust=1784819338957) zone settings to see if you have an **"A" record** for "www" entry of your domain.

The **"**[A" record](https://help.ex2.com/en/article/what-is-an-a-record-eaqi9i/?bust=1784819874397) should point to the same [IP](https://help.ex2.com/en/article/what-is-an-ip-address-1p94058/?bust=1784819520474) as your default main domain. You can also setup [CNAME record](https://help.ex2.com/en/article/what-is-a-cname-record-10tdlub/?bust=1784819874395): "www IN CNAME yourdomain.com"