> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ex2.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Ex2's refund policy?

Ex2 offers a 30-day money-back or money-back guarantee to new customers when purchasing a hosting plan. The Ex2 Refund Policy, included in the [Terms of Use](https://www.ex2.com/terms-and-conditions), specifies which items are refundable or non-refundable.

### Ex2 Refund Policy

If you wish to be reimbursed for a hosting service, you must first [make a cancellation request](https://help.ex2.com/en/article/how-to-cancel-an-ex2-service-r0j2zp/?bust=1682534960337) of your service.

Then, contact the Ex2 team to make them claim your refund. A quick calculation will then be done and the amount due to you will be refunded within 7 days.

Please note that the bank fees associated with the transaction will not be refunded, as will the cost of registering the domain name. If you have received a free domain name by choosing a subscription of one year or more, its price will be deducted from the refunded amount.

This is because a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation, as specified in the terms of use.