> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ex2.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to unlock a domain name at Ex2?

By default, domain names are locked against transfers. This is a safeguard to avoid unauthorized transfers. 

If you want to unlock one of your domains, the process can be accomplished easily via your Ex2 client area.

## Steps to unlock a domain name

 To unlock your domain, you must first [sign in to your account](https://help.ex2.com/en/article/comment-me-connecter-a-mon-compte-ex2-14amrhr/?bust=1676032517299) in the Ex2 customer area.

From the menu to the left of the Customer Space interface, click **My Domains**.

![](https://storage.crisp.chat/users/helpdesk/website/52421894134f0400/ex2domaintransfer_a61bg4.jpg)

You will then be redirected to a list of all your domains registered with Ex2. To the right of the domain you want to transfer, click the **...** to open the drop-down menu and select **Manage Domain**. 

In the right sidebar of this new window you will see a menu called **Manage**. In it, click on the **Domain Protection** element.

![](https://storage.crisp.chat/users/helpdesk/website/52421894134f0400/domainlock_1j74l1.jpg)

You will then see a content box named **Lock Status**. To unlock your domain, set this status to **Off** by unchecking the box. A window will then notify you of the successful unlock.

![](https://storage.crisp.chat/users/helpdesk/website/52421894134f0400/domainlock2_ung9iy.jpg)