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# How to stop your Ex2 emails from going to spam

If recipients find your emails in their spam folder, the cause is almost always authentication or reputation — not the Ex2 mail server itself. Work through these in order.

1. **Verify SPF, DKIM and DMARC.** In cPanel, open **Email Deliverability** and check your domain. SPF and DKIM records are normally added automatically — if any shows as invalid, use the **Install the suggested record** button. If your DNS is managed outside Ex2 (e.g. Cloudflare), copy the suggested TXT records there manually. This single step fixes most deliverability problems.
2. **Send from a real address.** Use a proper "From" name and address (e.g. `contact@yourdomain.com`). Avoid `noreply@` for anything you want people to read and reply to.
3. **Don't send bulk mail from shared hosting.** Newsletters or campaigns sent from a shared server get flagged quickly. Use a dedicated sending service (Mailchimp, Brevo, etc.) for bulk mail and authenticate your domain with it.
4. **Check the server's reputation if problems persist.** Look up Ex2's mail server IP on MXToolbox's blacklist checker. If it is listed, open a ticket with Ex2 support — they handle delisting on shared servers.
5. **Test and ask for help.** Send a test to [mail-tester.com](https://www.mail-tester.com) and fix every red item in its report. Ask a few recipients to mark your message as "Not spam" — mailbox providers learn from that signal.