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# How to download a file backup from Jetbackup5

JetBackup 5 allows you to download backups of your website files directly from cPanel. This guide explains how to download a **file backup** from JetBackup 5 step by step.


### Step 1: Log in to cPanel

1. Log in to your cPanel account.
2. Scroll to the **Files** section.
3. Click on **JetBackup5**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/screenshot-from-2026-01-22-21-_1c1r9fk.png)

### Step 2: Choose the Backup Type

Once inside JetBackup, you will see multiple restore/download options:

* Full Account Backups – Entire account backup
* File Backups – Website files (home directory)
* Database Backups – MySQL databases
* Email Backups – Email accounts and messages


![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/screenshot-from-2026-01-22-21-_1qjibwy.png)
Select File backups (Home Directory) from the available options


### Step 3: Select the Backup Date

After choosing the backup type, you will see a list of available backup dates. Click on the desired backup date.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_mtd1pz.png)

### Step 4: Select Files or Folders

1. Click on **Change File Selection**.
2. Browse to the file or folder you want to download.
3. Select the required items and click **Select Files**.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_1rahe6a.png)
4. Once the files are selected, click **Download**.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_1k2g2ca.png)


### Step 5: Download the Backup

Click **Download Selected Items**.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_p2v8y7.png)The download request will be added to the **queue.**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_nlicob.png)


### Step 6: Retrieve the Backup File

Once the backup has been created, you will be able to download it from Jetbackup5 >> Downloads

Click **Download** next to the prepared backup file.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/2/4/2/52421894134f0400/image_1rcuuv.png)

The backup file will be saved to your local system.