> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ex2.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I get a refund from Ex2?

If you purchased a new web hosting service less than 30 days ago, the Ex2 "satisfied or money back" guarantee can help you get your money back.

## Geting a Service Refund from Ex2

If you wish to obtain a refund for a hosting service, you must first [make a cancellation request](https://help.ex2.com/en/article/how-to-cancel-an-ex2-service-r0j2zp/?bust=1677590425857) of your service.

Then, contact our team to make them claim your refund. A quick calculation will then be done and the amount owed will be refunded.

It should be noted that the banking fees associated with the transaction are non-refundable, as well as the cost of registering the domain name.

If you have received a free domain name by subscribing for one year or more, its price will be deducted from the amount you get.

This is due to the fact that a domain name registration cannot be cancelled. You therefore retain all rights over the acquired domain, despite the cancellation.